Translations:Understanding messages from SoftControl log files/3/en
Версия от 18:35, 15 мая 2020; EElagina (обсуждение | вклад)
State | Contents of sw_notify_[date]_[time].txt | Output for netstat -a -b |
---|---|---|
Proper functioning | ### Connection with server 'https://192.168.1.77:8000/' established | TCP 192.168.1.93:50526 WIN-72GIRJLOKGJ:8000 ESTABLISHED [safensec.exe] |
Port 8000 is blocked by firewall on the server | Failed to get server status: . Error code: 10060 | TCP 192.168.1.93:50288 WIN-72GIRJLOKGJ:8000 SYN_SENT
[safensec.exe] |
Port 8000 is blocked by firewall on the client | Failed to get server status: Permission denied. Error code: 10013 | - |
The server is switched off | Failed to get server status: . Error code: 10060 | TCP 192.168.1.93:50442 192.168.1.77:8000 SYN_SENT
[safensec.exe] |
The network adapter is disabled on the client | Failed to get server status: Network is unreachable. Error code: 10051 | - |
The network adapter is not connected to the client | Failed to get server status: No route to host. Error code: 10065 | - |
The SysWatch client establishes a connection to the server, receives the status and settings ID, then requests settings for the ID and gets a response. An exeption occurs while interpreting the settings, because theу are not JSON-compatible. It is possible that the settings were only partially delivered, or that something completely different was sent instead of them. |
Error occurred when executing messages send thread: 'JSON Exception' |
- |
The SysWatch client fails to establish a connection to the server due to a problem in the certificate of the server. It is possible that this is due to expiration of CA certificate in ClientSettings.xmlc. |
Failed to get server status: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed. Error code: 0 |
- |
The SysWatch client fails to establish a connection to the server due to a problem with the cryptographical services of OS Windows. |
Exception occurred while initializing server connection module: boost::filesystem::unique_path: Keyset as registered is invalid. |
- |
The server does not allow SysWatch to establish a connection. In this case, the file ClientSettings.xmlc has been copied to the SysWatch client which was connected to the server. |
Failed to put agent info: Forbidden |
- |
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update_[date]_[time].txt – Log of module and antivirus base updates for SysWatch client
State | Contents of update_[date]_[time].txt | Solution |
---|---|---|
Can't update antivirus bases | 07.05.2020 21:00:06 Av4: avupdater_t::Initialize failed to LoadLibrary C:\Program Files\SoftControl\SysWatch\Plugins\AV\AV4\avupdate.dll, LastError=14001
07.05.2020 21:00:06 Av4: Module initialization error. |
Install the vcredist_x86_2008.exe update. |