Understanding messages from SoftControl log files/en — различия между версиями

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(не показаны 4 промежуточные версии этого же участника)
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<languages></languages>{{DISPLAYTITLE:Расшифровка информационных сообщений и ошибок из журналов компонентов SoftControl}}
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{{DISPLAYTITLE:Расшифровка информационных сообщений и ошибок из журналов компонентов SoftControl|noreplace}}
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[[Category:Service Center - Diagnostics]]
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<languages></languages>
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[[Category:SysWatch - Диагностика]]
 
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[[Category:DeCrypt - Обслуживание]]
 
  
  
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Показать" data-collapsetext="Скрыть" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''Журнал соединения клиента Syswatch c Service Center sw_notify_[date]_[time].txt'''
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Show" data-collapsetext="Hide" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''sw_notify_[date]_[time].txt – SysWatch client to Service Center connection log'''
 
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{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
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! Состояние !! Содержимое sw_notify_[date]_[time].txt !! Вывод команды netstat -a -b
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! State !! Contents of sw_notify_[date]_[time].txt !! Output for netstat -a -b
 
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|-
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| Все работает || ### Connection with server 'https://192.168.1.77:8000/' established ||  TCP    192.168.1.93:50526    WIN-72GIRJLOKGJ:8000  ESTABLISHED [safensec.exe]
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| Proper functioning || ### Connection with server 'https://192.168.1.77:8000/' established ||  TCP    192.168.1.93:50526    WIN-72GIRJLOKGJ:8000  ESTABLISHED [safensec.exe]
 
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| На сервере управления 8000 порт закрыт фаерволом  || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50288    WIN-72GIRJLOKGJ:8000  SYN_SENT
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| Port 8000 is blocked by firewall on the server || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50288    WIN-72GIRJLOKGJ:8000  SYN_SENT
 
[safensec.exe]
 
[safensec.exe]
 
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| На клиенте 8000 порт закрыт фаерволом || Failed to get server status: Permission denied. Error code: 10013 || -
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| Port 8000 is blocked by firewall on the client || Failed to get server status: Permission denied. Error code: 10013 || -
 
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| Сервер управления выключен || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50442    192.168.1.77:8000      SYN_SENT
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| The server is switched off || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50442    192.168.1.77:8000      SYN_SENT
 
[safensec.exe]
 
[safensec.exe]
 
|-
 
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| На клиенте отключен сетевой адаптер (Disable) || Failed to get server status: Network is unreachable. Error code: 10051 || -
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| The network adapter is disabled on the client || Failed to get server status: Network is unreachable. Error code: 10051 || -
 
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| На клиенте извлечен сетевой адаптер || Failed to get server status: No route to host. Error code: 10065 || -
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| The network adapter is not connected to the client || Failed to get server status: No route to host. Error code: 10065 || -
 
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| Клиент SysWatch установил соединение с сервером, получил от него свой статус и ID настроек, после чего запросил настройки по указанному ID и получил что-то в ответ.<br> При расшифровке настроек возникло исключение, т.к. они не соответствуют формату JSON.<br> Возможно настройки пришли не полностью, либо вместо них удаленный узел прислал что-то совсем другое. ||
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| The SysWatch client establishes a connection to the server, receives the status and settings ID, then requests settings for the ID and gets a response.<br> An exeption occurs while interpreting the settings, because theу are not JSON-compatible.<br>It is possible that the settings were only partially delivered, or that something completely different was sent instead of them.||
 
Error occurred when executing messages send thread: 'JSON Exception' <br>
 
Error occurred when executing messages send thread: 'JSON Exception' <br>
 
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|Клиент SysWatch не смог установить соединение с сервером управления, в связи с проблемами в сертификате сервера управления.<br> Возможной  причиной является истечение срока действия сертификата CA, находящегося в файле ClientSettings.xmlc. ||
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|The SysWatch client fails to establish a connection to the server due to a problem in the certificate of the server.<br>It is possible that this is due to expiration of CA certificate in ClientSettings.xmlc. ||
 
Failed to get server status: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed. Error code: 0 <br>
 
Failed to get server status: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed. Error code: 0 <br>
 
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|Клиент SysWatch не смог установить соединение с сервером управления, в связи с проблемами в криптографических службах ОС Windows.<br>||
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|The SysWatch client fails to establish a connection to the server due to a problem with the cryptographical services of OS Windows.<br>||
 
Exception occurred while initializing server connection module: boost::filesystem::unique_path: Keyset as registered is invalid. <br>
 
Exception occurred while initializing server connection module: boost::filesystem::unique_path: Keyset as registered is invalid. <br>
 
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|Сервер управления не позволил клиенту SysWatch установить соединение. В данном случае на подключенный к серверу управления клиент SysWatch в папку C:\Program Files (x86)\SoftControl\SysWatch\Data был подложен файл ClientSettings.xmlc. <br>||
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|The server does not allow SysWatch to establish a connection. In this case, the file ClientSettings.xmlc has been copied to the SysWatch client which was connected to the server.<br>||
 
Failed to put agent info: Forbidden <br>
 
Failed to put agent info: Forbidden <br>
 
Failed to post events: Forbidden <br>
 
Failed to post events: Forbidden <br>
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</div>
 
</div>
 
<br />
 
<br />
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Показать" data-collapsetext="Скрыть" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''Журнал обновлений модулей и AV баз клиента SysWatch update_[date]_[time].txt'''
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Show" data-collapsetext="Hide" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''update_[date]_[time].txt – Log of module and antivirus base updates for SysWatch client'''
 
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{| class="wikitable"
 
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! Состояние !! Содержимое update_[date]_[time].txt !! Решение
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! State !! Contents of update_[date]_[time].txt !! Solution
 
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| Не обновляются AV базы || 07.05.2020 21:00:06 Av4: avupdater_t::Initialize failed to LoadLibrary C:\Program Files\SoftControl\SysWatch\Plugins\AV\AV4\avupdate.dll, LastError=14001
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| Can't update antivirus bases || 07.05.2020 21:00:06 Av4: avupdater_t::Initialize failed to LoadLibrary C:\Program Files\SoftControl\SysWatch\Plugins\AV\AV4\avupdate.dll, LastError=14001
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07.05.2020 21:00:06 Av4: Ошибка инициализации модуля.
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07.05.2020 21:00:06 Av4: Module initialization error.
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||  Установить обновление vcredist_x86_2008.exe
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||  Install the vcredist_x86_2008.exe update.
 
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[[Category:Service Center - Diagnostics{{#translation:}}]]
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[[Category:SysWatch - Diagnostics{{#translation:}}]]
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[[Category:DeCrypt - Maintenance{{#translation:}}]]

Текущая версия на 11:43, 19 мая 2020

Другие языки:
English • ‎русский


   sw_notify_[date]_[time].txt – SysWatch client to Service Center connection log
State Contents of sw_notify_[date]_[time].txt Output for netstat -a -b
Proper functioning ### Connection with server 'https://192.168.1.77:8000/' established TCP 192.168.1.93:50526 WIN-72GIRJLOKGJ:8000 ESTABLISHED [safensec.exe]
Port 8000 is blocked by firewall on the server Failed to get server status: . Error code: 10060 TCP 192.168.1.93:50288 WIN-72GIRJLOKGJ:8000 SYN_SENT

[safensec.exe]

Port 8000 is blocked by firewall on the client Failed to get server status: Permission denied. Error code: 10013 -
The server is switched off Failed to get server status: . Error code: 10060 TCP 192.168.1.93:50442 192.168.1.77:8000 SYN_SENT

[safensec.exe]

The network adapter is disabled on the client Failed to get server status: Network is unreachable. Error code: 10051 -
The network adapter is not connected to the client Failed to get server status: No route to host. Error code: 10065 -
The SysWatch client establishes a connection to the server, receives the status and settings ID, then requests settings for the ID and gets a response.
An exeption occurs while interpreting the settings, because theу are not JSON-compatible.
It is possible that the settings were only partially delivered, or that something completely different was sent instead of them.

Error occurred when executing messages send thread: 'JSON Exception'

-
The SysWatch client fails to establish a connection to the server due to a problem in the certificate of the server.
It is possible that this is due to expiration of CA certificate in ClientSettings.xmlc.

Failed to get server status: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed. Error code: 0

-
The SysWatch client fails to establish a connection to the server due to a problem with the cryptographical services of OS Windows.

Exception occurred while initializing server connection module: boost::filesystem::unique_path: Keyset as registered is invalid.

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The server does not allow SysWatch to establish a connection. In this case, the file ClientSettings.xmlc has been copied to the SysWatch client which was connected to the server.

Failed to put agent info: Forbidden
Failed to post events: Forbidden
Failed to get agent tasks: Forbidden

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   update_[date]_[time].txt – Log of module and antivirus base updates for SysWatch client
State Contents of update_[date]_[time].txt Solution
Can't update antivirus bases 07.05.2020 21:00:06 Av4: avupdater_t::Initialize failed to LoadLibrary C:\Program Files\SoftControl\SysWatch\Plugins\AV\AV4\avupdate.dll, LastError=14001

07.05.2020 21:00:06 Av4: Module initialization error.

Install the vcredist_x86_2008.exe update.


Источник — «http://kb.safensoft.com/index.php?title=Understanding_messages_from_SoftControl_log_files/en&oldid=883»