Просмотр исходного текста страницы Understanding messages from SoftControl log files/en

{{DISPLAYTITLE:Расшифровка информационных сообщений и ошибок из журналов компонентов SoftControl|noreplace}}
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Show" data-collapsetext="Hide" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''sw_notify_[date]_[time].txt – SysWatch client to Service Center connection log'''
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! State !! Contents of sw_notify_[date]_[time].txt !! Output for netstat -a -b
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| Proper functioning || ### Connection with server 'https://192.168.1.77:8000/' established ||  TCP    192.168.1.93:50526     WIN-72GIRJLOKGJ:8000   ESTABLISHED [safensec.exe]
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| Port 8000 is blocked by firewall on the server || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50288     WIN-72GIRJLOKGJ:8000   SYN_SENT
[safensec.exe]
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| Port 8000 is blocked by firewall on the client || Failed to get server status: Permission denied. Error code: 10013 || -
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| The server is switched off || Failed to get server status: . Error code: 10060 ||  TCP    192.168.1.93:50442     192.168.1.77:8000      SYN_SENT
[safensec.exe]
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| The network adapter is disabled on the client || Failed to get server status: Network is unreachable. Error code: 10051 || -
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| The network adapter is not connected to the client || Failed to get server status: No route to host. Error code: 10065 || -
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| The SysWatch client establishes a connection to the server, receives the status and settings ID, then requests settings for the ID and gets a response.<br> An exeption occurs while interpreting the settings, because theу are not JSON-compatible.<br>It is possible that the settings were only partially delivered, or that something completely different was sent instead of them.||
Error occurred when executing messages send thread: 'JSON Exception' <br>
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|The SysWatch client fails to establish a connection to the server due to a problem in the certificate of the server.<br>It is possible that this is due to expiration of CA certificate in ClientSettings.xmlc. ||
Failed to get server status: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed. Error code: 0 <br>
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|The SysWatch client fails to establish a connection to the server due to a problem with the cryptographical services of OS Windows.<br>||
Exception occurred while initializing server connection module: boost::filesystem::unique_path: Keyset as registered is invalid. <br>
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|The server does not allow SysWatch to establish a connection. In this case, the file ClientSettings.xmlc has been copied to the SysWatch client which was connected to the server.<br>||
Failed to put agent info: Forbidden <br>
Failed to post events: Forbidden <br>
Failed to get agent tasks: Forbidden <br>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-profile-log" data-expandtext="Show" data-collapsetext="Hide" style="background:#bbbbbb; width:1000px;">&nbsp;&nbsp;&nbsp;'''update_[date]_[time].txt – Log of module and antivirus base updates for SysWatch client'''
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! State !! Contents of update_[date]_[time].txt !! Solution
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| Can't update antivirus bases  || 07.05.2020 21:00:06	Av4: avupdater_t::Initialize failed to LoadLibrary C:\Program Files\SoftControl\SysWatch\Plugins\AV\AV4\avupdate.dll, LastError=14001
07.05.2020 21:00:06	Av4: Module initialization error.
||  Install the vcredist_x86_2008.exe update.
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[[Category:Service Center - Diagnostics{{#translation:}}]]
[[Category:SysWatch - Diagnostics{{#translation:}}]]
[[Category:DeCrypt - Maintenance{{#translation:}}]]